Colonial Claims LLC is a Florida-based company with national, multi-site capability. From single assignments to catastrophes, we offer claim solutions for insurers throughout the United States.
Our extensive resources allow P&C insurers to expand their capabilities during times of disaster without overtaxing their own staffs or systems. We deliver superior quality with minimal cycle time and exceptional customer service.
We understand your business, your needs, and what it takes to do the job right. Our adjusters have an average of over 20 years claim experience and a reputation for building strong working relationships within the industry. Our managers and on-site supervisors have been hand-picked. All our adjusters must have a minimum of three years experience, be NFIP approved, and be certified in each classification of loss: dwelling, mobile home, condominium association, commercial, and large losses.
Through technology and training, we constantly enhance and upgrade our operating capabilities.
All losses are immediately assigned to an adjuster. Before being submitted to the carrier, every loss is examined by either our Home Office staff or on-site field supervisors. The file is reviewed for timeliness of insured contact and inspection, accuracy of coverage interpretation and damage assessment. We'll verify that the loss was reviewed with the insured and that an agreed-upon settlement was negotiated.
During any crisis, constant communication is essential. We carry nationwide 800-number pagers for immediate contact and maintain 24-hour fax and e-mail capability. Because of our proven mobile adjusting services, we can supply manpower and office readiness within 6-8 hours of any occurrence. Our customized service, tailored to your needs, includes:
On-site response within 24 hours
Initiating customer contact within 24 hours
Meeting your service time standards
Regular management reports
Semi-annual communication meetings
E-mail and digital camera technology
Colonial Claims most valuable resource is our extensive network of independent partners within the adjusting community. This network means you can count on us to handle your worst claim event efficiently and dependably. We'll be there when you need us.
Our client list speaks for itself. Testimonials and references are available from most major insurers. We presently represent 45 carriers and have handled losses in all 50 states.